Oracle E Business Suite (EBS) Application Services

Application Services

Oracle E Business Suite (EBS) Application Services

Modernize, extend, and scale Oracle EBS with eAppSys. We help finance, supply chain, projects, manufacturing, and HR organizations get more from EBS today—while preparing for tomorrow’s cloud, analytics, and AI.

Why eAppSys

  • End‑to‑end EBS expertise: Financials, SCM/Manufacturing, Projects, HCM, and EPM integrations.
  • AIM/OUM‑aligned delivery: Clear stage gates, documentation, and traceability from requirements to release.
  • APEX accelerators: Secure, upgrade‑safe extensions and portals delivered rapidly on Oracle APEX.
  • Data excellence: Proven approaches for data migration, consolidation, carve‑outs, and archival on Autonomous Database (ADB).
  • AI, safely connected: Practical AI add‑ons that work alongside EBS—no disruption to your core.

Our Services at a Glance

  1. Advisory & Consulting
  2. Implementation Services
  3. Global Rollouts & Localizations
  4. Upgrades & Technical Refresh
  5. Custom Extensions with Oracle APEX
  6. Application Modernization (EBS Extensions)
  7. Merger/Demerger (Carve‑out/Carve‑in) Data & Solutions
  8. AI Solutions for Oracle EBS
  9. Managed Services & Enhancements

Covered Applications & Modules (Across All Services)

All service towers below—Advisory, Implementations, Global Rollouts, Upgrades, APEX Extensions, Application Modernization, Merger/Demerger Data & Solutions, and AI Add‑ons—are available across these EBS areas:

Financials: General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Fixed Assets (FA), Cash Management, E‑Business Tax (eBTax/GST), Subledger Accounting (SLA), Advanced Collections, iReceivables.

Procurement: Purchasing, iProcurement, Sourcing, Procurement Contracts, iSupplier Portal / Supplier Lifecycle Management, Vendor Management, approvals.

Order Management: Order Management, Advanced Pricing, Shipping Execution, Configurator, drop‑ship & back‑to‑back flows, EDI/OIC integrations.

Projects: Project Costing, Project Billing, Project Management, Project Contracts; cross‑module links to Financials, Procurement, and Inventory.

Supply Chain & Manufacturing: Inventory, Bills of Material (BOM), Work in Process (WIP), Cost Management, Quality, MRP/ASCP, Shipping/WMS, Mobile (MSCA/Mobile).

HCM: Core HR, Self‑Service HR, Time & Labor (OTL), Absence, approvals, position & grade structures.

Payroll: Global payrolls (incl. India), statutory calculations, retro, costing to GL, payslips/ESS, year‑end reporting.

1) Advisory & Consulting

When to engage: You need clarity on the EBS roadmap, process performance, licensing, or risk posture.

What we do

  • Current‑state assessment (process, data, customizations, integrations, controls)
  • Value discovery and business case for optimization, modernization, or co‑existence with Fusion Cloud
  • Performance, scalability, and security posture reviews
  • Compliance advisory (tax/regulatory localizations, SoD, data masking strategy)
  • Integration and reporting strategy (OIC/SOA, REST/DB links, BI Publisher/OTBI)

Typical deliverables

  • Heat‑map of opportunities (people/process/technology)
  • Prioritized roadmap with milestones, budgets, and risk register
  • AIM/OUM‑aligned artefacts (BP, BR100 guidelines, MD050/MD070 approach, test strategy)

2) Implementation Services

Scope: Greenfield or brownfield implementations across EBS modules.

How we deliver

  • Requirements & Fit‑Gap → Solution Design → Build/Configure → CRP/UAT → Cutover & Hypercare
  • AIM/OUM‑compliant documentation (BR100, MD050/MD070, TE scripts, CV docs)
  • Data migration strategy and execution (masters, open transactions, balances)
  • Integration setup (OIC/SOA, REST, file‑based) and reporting packs

Outcomes

  • Faster time‑to‑value with industry templates (Financials, Projects, Manufacturing, Distribution)
  • Right‑sized customizations with upgrade‑safe patterns

3) Global Rollouts & Localizations

Use cases: Multi‑entity expansion, new geographies, tax changes, or shared services transitions.

What we cover

  • Operating unit, legal entity, and ledger design
  • Country‑specific tax/localization (e.g., GST/VAT, statutory reports)
  • Intercompany, transfer pricing, and shared services designs
  • Change management and training for local teams

Accelerators

  • Localization checklists and templates
  • Prebuilt integration stubs for tax engines and e‑invoicing (where applicable)

4) Upgrades & Technical Refresh

Scenarios: 11i/R12 to latest R12.2.x, database/OS refresh, or technology stack changes.

Our approach

  • CEMLI inventory and retrofit strategy (upgrade‑safe refactoring)
  • ADOP/online patching readiness and process setup
  • Automated regression testing and performance tuning
  • Cutover rehearsal and rollback playbooks

Deliverables

  • Upgrade runbook with timings and checkpoints
  • Remediated custom code and test evidence

5) Custom Extensions with Oracle APEX

Why APEX: Rapid, secure, and upgrade‑friendly—ideal for portals, mobile apps, and workflow apps around EBS.

Common extensions

  • Vendor/Customer self‑service portals, RFQ/Quote, ASN/Delivery tracking
  • Mobile approvals, audits, quality, time & expenses
  • Advanced pricing/discounting workbenches, provisioning apps

Engineering standards

  • RESTful APIs/DB views with least‑privilege access
  • Role‑based security, audit trails, and test automation
  • CI/CD pipelines for APEX and PL/SQL assets

Benefits

  • Reduce Form/Reports customizations and keep EBS core clean
  • Deliver features in weeks, not months

6) Application Modernization (EBS Extensions)

Goal: Re‑platform legacy customizations to modern, supportable, cloud‑ready components.

What we modernize

  • Legacy Forms/Reports, OAF pages → APEX UX with responsive design
  • Batch PL/SQL → RESTful services, scheduled jobs, or OCI Functions
  • Hard‑coded integrations → OIC/SOA patterns with monitoring and alerts
  • Reports → BI Publisher/ADFdi/Excel add‑ins; archived history on ADB with APEX analytics

Outcomes

  • Lower TCO, fewer brittle customizations, faster releases, and better user experience

7) Merger/Demerger (Carve out/Carve in) Data & Solutions

Context: Corporate restructuring, acquisitions, or divestitures requiring precise EBS data moves.

Our method

  • Entity/ledger/COA mapping and target operating model design
  • Data scoping (masters, balances, open transactions, historical ranges)
  • Controlled extraction, transform, and load with reconciliations
  • Intercompany rebalancing, period controls, and cutover rehearsal
  • Optional: Archive carved‑out history to ADB + APEX for compliant reporting

Deliverables

  • Data migration design pack, mapping sheets, and reconciliation sign‑off
  • Post‑go‑live hypercare and stabilization support

8) AI Solutions for Oracle EBS

Design principle: AI that complements—not replaces—EBS. Secure, explainable, and measurable.

We have some developed and can be added remaining to help our customers:

  • AP Invoice Intelligence: Document capture, 2/3‑way match assist, exception classification, duplicate detection
  • Cash Application & Collections: Remittance matching, promise‑to‑pay insights, dunning prioritization
  • Spend & Price Analytics: Vendor performance, price variance, and savings opportunities
  • Supply & Demand Forecasting: ML‑driven forecasts for items/locations; safety‑stock recommendations
  • GL & Expense Anomaly Detection: Outlier detection and policy breach alerts
  • Master Data Quality: Match/merge suggestions and enrichment
  • Conversational Assistant for EBS: Natural‑language queries (e.g., “show overdue POs > ₹10L”), guided actions, and knowledge search
  • Test & Dev Assist: AI‑generated test data, test case suggestions, PL/SQL/APEX code review hints

Integration & security

  • Connect via REST services/DB views; no invasive changes to EBS
  • Row‑level security, PII masking, and auditability by design
  • Deploy on OCI or your preferred cloud

Value

  • Faster cycle times, fewer exceptions, and better planning accuracy—without disrupting core EBS

9) Managed Services (Run & Evolve)

Keep EBS stable, secure, and high‑performing while continuously delivering business value. Our AMS blends ITIL/DevOps practices, Oracle EBS deep expertise, and automation.

Scope at a Glance

  • Coverage: Functional + Technical (L1–L4), DBA, Integrations (OIC/SOA/REST), APEX, Reporting, Infrastructure (OCI/AWS/Azure), and Security & Compliance.
  • Hours: Business‑hours, extended, or 24×7 with on‑call rotations across time zones.
  • Environments: Dev/Test/UAT/Pre‑prod/Prod, sandboxes, training, and DR.

Core Service Towers

  1. Service Desk & Incident Management
    Intake via ServiceNow/Jira/Email/ChatOps; triage, prioritize, and resolve with defined SLAs/OLAs. First‑time‑fix focus for common break/fix (concurrent manager, forms, workflow, ESS/MSS, responsibilities, e‑invoicing, statutory layouts).
  2. Problem & Root‑Cause Analysis
    Trend analysis, defect clustering, AWR/ASH review, and permanent fixes; Known‑Error Database maintained.
  3. Change, Release & Deployment
    RFC governance, CAB participation, ADOP/online patching runs, form/report moves, OAF/PL‑SQL/APEX deployments, rollback plans, segregation of duties (SoD) checks.
  4. Functional Support (FICO, Procure‑to‑Pay, Order‑to‑Cash, Projects, SCM, HCM, Payroll)
    Config tweaks, approvals, tolerances, tax setups (GST/VAT), bank formats, payroll elements/retro costing, reconciliation support, month‑end/quarter‑end close playbooks.
  5. Enhancements & Mini‑Projects
    Continuous backlog delivery: new reports, APEX pages/portals, small interface builds, personalization to reduce manual work, localization updates.
  6. APEX & Integration Operations
    APEX app health, performance, access reviews; OIC/SOA flow monitoring, retries, error hospital, API governance, versioning, and documentation.
  7. Database & Platform Administration
    Backup/Recovery, RMAN, cloning/refreshes, performance tuning, space management, patching/CPUs, WebLogic & application tier care (oacore/oafm/forms/concurrent managers), certificates.
  8. Security, Compliance & Audit
    Role/responsibility reviews, SoD analysis, PII masking strategy, audit evidence packs, statutory updates (e‑invoicing/e‑way bill, GST patches), hardening baselines.
  9. Performance & Capacity
    Baselines, capacity plans, concurrency tuning, long‑running jobs review, purging/archival (with ADB + APEX analytics), cache and JVM tuning.
  10. Business Continuity & DR
    HA/DR runbooks, drills, RPO/RTO validation, failover/failback, monitoring and alerting.

AI‑Assisted Operations (Optional Add‑On)

  • Triage Copilot: Classifies tickets, suggests fixes, and auto‑populates runbook steps.
  • Anomaly Detection: Alerts on unusual GL entries, duplicate AP invoices, payroll exceptions, and integration failure patterns.
  • Synthetic Monitoring: Scripted user journeys for forms/OAF/APEX to detect regressions pre‑emptively.

Service Management & Governance

  • KPIs & Reporting: MTTR, FTFR, change success rate, incident volume by tower, automation savings.
  • Governance Cadence: Weekly ops review, monthly service review (MSR), quarterly roadmap with value tracking.
  • Documentation: Up‑to‑date runbooks, CMDB/CEMLI catalog, deployment logs, configuration baselines.

Onboarding & Transition

  • Discover & Stabilize: Knowledge transfer, shadow/support, dual‑run.
  • Handover: Support boundaries, escalation matrix, toolchain integration (monitoring, source control, CI/CD).
  • Readiness: DR drill, security baseline, access & SoD checks.

Service Catalog (Sample)

  • User & responsibility administration
  • Period close assistance and reconciliations
  • Bank file/payment format changes
  • Tax configuration updates (rates, rules, exemptions)
  • Pricing/discount rules and OM workflow adjustments
  • Inventory/WIP parameter tuning; cost rollups
  • Payroll element changes, retro runs, costing to GL
  • New BI Publisher/OTBI/APEX reports & dashboards
  • Interface monitoring and reprocessing
  • Environment refreshes and clones
  • ADOP patch cycles & post‑patch validation

Packages & Commercials

  • Essential: Incident + minor enhancements, business‑hours, shared pool.
  • Enhanced: Adds proactive monitoring, release advisory, monthly CAB, limited 24×7.
  • Elite/Outcome‑based: SLOs on availability/close cycle times/invoice throughput; dedicated squad, 24×7, automation commitments.
  • Pricing: Fixed monthly retainer + consumption for mini‑projects; transparent unit rates.

Outcome: Lower TCO, faster change velocity, and a predictable EBS estate that steadily improves every quarter.

Proven Accelerators & Tooling

  • APEX Component Library: Reusable widgets, patterns, and security wrappers
  • Data Migration Toolkit: Templates, validators, and reconciliation scripts
  • Integration Blueprints: OIC/SOA patterns for common EBS scenarios
  • Reporting Packs: BI Publisher layouts, audit reports, and operational dashboards
  • Governance: SoD checks, config baselines, and change control templates

Delivery Approach

  1. Discover: Objectives, baseline metrics, and risks
  2. Design: To‑be processes, data model, integrations, and controls
  3. Build: Configure, extend (APEX), integrate, and migrate data
  4. Validate: CRP/UAT, security, and performance
  5. Deploy: Cutover, hypercare, and handover to support
  6. Evolve: Continuous improvement with a quarterly roadmap

Engagement Models

  1. Fixed‑scope projects with clear deliverables and timelines
  2. Time & Materials for adaptive initiatives
  3. Managed Outcomes where we own KPIs (e.g., “invoice cycle time < X days”)

What You’ll Get

  1. A roadmap you can execute
  2. Upgrade‑safe extensions
  3. Clean, well‑documented integrations
  4. Reliable data and reconciliations
  5. AI that delivers measurable outcomes

Call to Action

  1. Ready to accelerate your EBS journey? Book a discovery workshop to identify the top three initiatives that will move the needle in the next 90 days.

Book a free consultation with our experts to discuss your requirements

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